User Agreement

This document (hereinafter — the "Agreement" or the "Offer") establishes the terms and procedure for the provision of services by the multi-currency exchange service first-btc.io (hereinafter — the "Service"). This document constitutes an official written public offer addressed to persons applying to the Service's functionality (hereinafter — the "User"), proposing to conclude a service agreement on the terms set out below. Before starting to use the Service, the User must fully review the provisions of this Agreement. Access to the Service's services is granted solely on condition that the User accepts all of the terms of the Agreement without exception. The current version of the Agreement is publicly available on the Service's website at first-btc.io.

1. General Provisions

1.1. This Agreement establishes the rules for the provision of services by the Service, as well as the rights, obligations, and liability of the parties. The very fact of applying to the Service — performing any transaction, completing registration, or any other interaction with its functionality — means the User's full and unconditional acceptance of the terms of this Agreement. 1.2. Access to the Service's functionality is permitted solely with the User's full and unconditional consent to the provisions of this Agreement. 1.3. first-btc.io is not a banking institution, payment system, or electronic money operator; the provision of services is carried out solely within the limits established by applicable law. 1.4. If the User disagrees with the terms of this Offer, they must immediately stop applying to the Service. Continued use of the Service after reviewing the terms of the Agreement is regarded as the User's full and unconditional agreement with them. 1.5. The User is provided with the technical ability to carry out, through the functionality of the website first-btc.io, exchange, purchase, sale, and transfer transactions involving digital assets, fiat currencies, as well as non-cash and cash funds. The User's formation of a Request means full and unconditional agreement with the terms of this Offer and the Service's rules. 1.6. The Service does not belong to financial institutions, banks, electronic money operators, payment agents, or issuers of electronic currency. The Service's activity is limited to providing a software and hardware complex that ensures the performance of transactions according to the parameters specified by the User in the Request. 1.7. The provision of services by the Service is conditional upon the correct completion of the Request, the provision by the User of accurate data, and compliance with the provisions of this Agreement and the rules published on the website. 1.8. All transactions carried out through the Service are performed at the User's own risk. The Service is not liable for the User's losses arising from exchange rate fluctuations, technical failures, or other circumstances related to the use of the Service's functionality. 1.9. The use of crypto addresses that have a direct or indirect connection to high-risk or illegitimate sources is not permitted.

2. Terms and Definitions

2.1. Service — the website first-btc.io, through which online currency exchange services are provided to Users. 2.2. User — any person applying to the Service's services. 2.3. Digital Asset — cryptocurrencies, tokens, and (or) other accounting units used in electronic settlement systems, rights to which arise as a result of transactions performed through the Service, including exchange, purchase, sale, and transfer. 2.4. Payment System — a software and hardware product created by a third party representing a mechanism for accounting for monetary obligations and organizing mutual settlements between Users. 2.5. Payment or Transaction — the transfer of electronic or other currency from a payer to a recipient. 2.6. Client of a Payment System — a person who has entered into an agreement with the relevant payment system for the acquisition of property rights of claim against it, measured in the conventional units accepted by that payment system. 2.7. Services of the Service — operations for depositing and withdrawing electronic currencies from payment systems, as well as other services, information about which is posted on the pages of the website first-btc.io. 2.8. Request — an official application by the User to the Service expressing the intention to use one of the Digital Asset exchange services. A Request is formed by means of an electronic form on the website with the indication of all necessary data, and its submission means the User's agreement with the terms of this Agreement and the Service's applicable rules. 2.9. Refund — the procedure for returning Digital Assets or funds to the User as a result of the cancellation of a transaction, an erroneous payment, or another basis provided for by the Service's rules.

3. Admission to Use of the Service

3.1. Only individuals who have reached the age of majority, possess full legal capacity, and are not subject to restrictions established by the laws of their jurisdiction are admitted to use the Service. 3.2. Applying to the Service from territories subject to international sanctions or restrictions, as well as by persons whose use of the Service violates local law, is prohibited. List of prohibited countries: Russia
Belarus
Crimea
the so-called self-proclaimed republics "DNR" and "LNR"
Afghanistan
Burundi
Vanuatu
Venezuela
Guyana
Democratic Republic of the Congo
Zimbabwe
Iraq
Yemen
Iran
North Korea (DPRK)
Côte d'Ivoire
Laos
Liberia
Lebanon
Libya
Burma (Myanmar)
Papua New Guinea
Syria
Somalia
Sudan
Sierra Leone
USA
Uganda
Central African Republic
South Sudan
Abkhazia
Nagorno-Karabakh Republic
Pridnestrovian Moldavian Republic
Turkish Republic of Northern Cyprus
South Ossetia 3.3. If violations of this Agreement or signs of suspicious activity are identified, the Service has the right to refuse service, suspend the execution of a Request, or block access to the Service. 3.4. The rules for using the Service established by this Agreement do not override the laws of the countries of registration and location of the Service and the User, nor the contractual relationships binding the User to the Payment System or systems. If, by virtue of the requirements of applicable law or other arrangements, the User is deprived of the ability to use the Service's services, the use of such services is deemed prohibited by this Agreement and is unlawful. 3.5. The Service guarantees and ensures the confidentiality of information about the User and the transactions performed by them. Disclosure of such information is permitted by the Service only at the request of authorized government bodies, officials, or representatives of Payment Systems, provided there are relevant legal grounds.

4. Terms of Use of the Service

4.1. The Service's services are offered to all Users without verification of the legality or lawfulness of the User's ownership of Digital Assets or financial funds; the Service does not oversee the User's transactions within any of the Payment Systems. 4.2. Responsibility for funds entrusted by the User to Payment Systems or financial institutions is borne exclusively by such systems and institutions. The Service cannot be a party to an agreement between a Payment System and (or) a financial institution and the User, and under no circumstances is liable for the improper or unlawful use by the User of the capabilities of the Payment System, or for abuse of its functionality. The mutual rights and obligations of the User and the Payment System and (or) financial institution are determined by agreements concluded directly between them without the involvement of the Service. 4.3. Any completed operation of depositing or withdrawing a Digital Asset, as well as any other transaction offered by the Service to the User, is deemed irrevocable: after its completion, i.e., after the User receives the funds due to them under the previously accepted terms of the Request, cancellation of the transaction by the User is not possible. 4.4. Upon receipt from authorized bodies of information regarding the unlawfulness of the User's ownership of Digital Assets or financial funds, or other information precluding the Service from providing services to the User, the Service has the right to suspend or cancel the transaction being performed. 4.5. Until the User's identification is fully completed, the Service has the right to suspend the execution of a Request for up to 48 working hours, or to cancel its execution, if the User violates the terms of the exchange or the provisions of this Agreement on the rules for using the Service. In such a case, refunds are made with a deduction of the Service's commission of up to 5%, and the amount of the commission may not exceed the equivalent of USD 100. If the User refuses to undergo AML/KYC verification, the funds shall be returned within 10 days, provided there are no violations of this Agreement or applicable law on the User's part. 4.6. The Service has the right to cancel a transaction being performed and return the electronic currency and (or) financial funds deposited by the User, without explanation of the reasons.

5. Rights and Obligations of the User

5.1. Rights and obligations of the user 5.1.1. The User must provide accurate, up-to-date, and complete information when submitting a Request, and must promptly update the corresponding data in case of any changes. 5.1.2. The User undertakes to apply to the Service exclusively for lawful purposes and bears full responsibility for actions performed using their data and credentials, including transactions with digital assets. 5.1.3. The User undertakes to independently verify the correctness of the details, amount, and direction of the exchange before confirming the transaction; the Service is not liable for errors made by the User. 5.1.4. The User has the right to contact support to clarify information about the exchange or the status of a transaction. 5.1.5. The User must follow the Service's instructions posted on the website, set out in correspondence, or in notifications related to the performance of a specific transaction. 5.1.6. The User confirms that they have all the rights and authority necessary to dispose of the digital assets or funds involved in the exchange transaction.

6. Rights and Obligations of the Service

6.1. The Service undertakes to perform exchange transactions in accordance with the terms published on the website, provided the User properly performs all necessary actions. 6.2. If it is necessary to comply with security and AML/KYC requirements, or if suspicious activity is identified (for example, deposit structuring detected by the liquidity provider), the Service has the right to request additional information or documents from the User. For the purposes of identifying the User, the Service may request the following documents: Contact information:
● Messenger nickname (Telegram);
● Phone number;
● Email address. Identity documents:
● Internal and/or foreign passport;
● Identity card, ID card;
● Driver's license. Documents confirming residential/registration address:
● Copy of a utility bill;
● Copy of a telephone bill;
● Copy of an electricity bill;
● Bank statement. If necessary, the Service has the right to request other data. 6.3. The Service has the right to suspend, reject, or cancel a transaction in the presence of:
signs of fraudulent or suspicious activity;
inaccuracy or errors in the data provided;
the need for additional verification of the transaction carried out within the framework of applicable law;
a violation of the Service's internal policy or applicable law. 6.4. The Service must ensure the confidentiality of the User's data, except in cases provided for by law or AML/KYC rules. 6.5. The Service has the right to change exchange rates, commissions, limits, rules of use, and other parameters of its operation by publishing corresponding updates on the website. All changes take effect from the moment of their publication without prior notice. 6.6. The Service is not liable for delays caused by the actions of third-party systems — banks, blockchains, payment gateways, payment processors — as well as network overloads or technical failures on the part of third parties. 6.7. For the purposes of carrying out technical work, modernization, or improving security, the Service has the right to temporarily restrict access to individual functions or to the website as a whole. Users are notified of planned works in an accessible form on the website. 6.8. The Service undertakes to ensure the quality and legitimacy of the assets transferred to clients, regardless of the direction of the exchange and the method of their dispatch. 6.9. The Service is obliged to compensate the client for documented direct losses arising directly from the properties or parameters of a banking, cryptocurrency, or other transaction performed by the Service in executing the client's request (including, in particular: AML flagging, recognition of the sender as unreliable, insufficient network fee), provided that the client has properly performed the terms of the exchange. Losses caused by changes in asset exchange rates, the client's investment decisions, their actions after receiving the funds, or other circumstances not related to the properties of the transaction itself are not subject to compensation. 6.10. If the User does not apply to the Service for more than 6 (six) months with a demand for the return of funds blocked as a result of AML checks conducted by third parties (for example, centralized exchanges whose wallets are used in executing the Request), the Service has the right, at its own discretion, to determine the form of return of such funds (in USDT or in the token, at the rate on the date the Request was made or at the rate on the date of the refund).

7. Liability of the Parties

7.1. Liability of the service 7.1.1. The Service is liable for the correct performance of transactions in accordance with the parameters of the Request and the terms of this Agreement, provided that the User has provided accurate data and fulfilled all of the Service's requirements. 7.1.2. The Service is not liable for losses of the User arising from:
the indication of incorrect details;
errors in the transfer amount;
incorrect or untimely performance by the User of their obligations;
the use of outdated data;
actions of third parties, including payment systems, banks, cryptocurrency networks, and third-party services. 7.1.3. The Service is not liable for delays or the impossibility of performing transactions caused by:
technical failures in blockchain networks, settlement systems, banks, or third-party services;
the need to undergo verification due to legal requirements, or transaction checks for security purposes;
the actions of intermediaries involved in the execution of the request, including payment systems, banks, and exchanges;
the blocking of a transaction or wallet by a centralized cryptocurrency exchange whose wallets are used in executing the Request. 7.1.4. Services are provided by the Service "as is," without any additional guarantees, including guarantees of rate stability, processing speed, and the availability of specific exchange directions. 7.2. Liability of the user 7.2.1. The User is responsible for the accuracy of the information provided, the correctness of the details, the amount, and the purpose of the payment, as well as for compliance with the requirements of this Agreement and applicable law. 7.2.2. When performing actions containing signs of fraud, the use of forged documents, money laundering, or circumvention of the Service's rules, liability is fully borne by the User; the Service has the right to transfer the relevant data to competent authorities. 7.2.3. If the Service incurs losses as a result of the User's actions, including breach of the Offer, provision of false data, or attempts to interfere with the operation of the platform, the User undertakes to compensate the Service in full for all losses incurred.

8. Cost of Services

8.1. Information on the cost of the Service's services is published on the website first-btc.io. 8.2. The Service has the right, unilaterally and independently, to change exchange rates for digital assets and the amount of commissions charged at any time, notifying Users thereof by preliminarily posting the relevant information on the Service's website. 8.3. When submitting a Request on the Service's website first-btc.io, the User is shown the exchange rate, the amount of the commission charged by the relevant Payment System for performing the transaction, the amount of the Service's fee, and the final amount of the funds or electronic currency to be transferred. 8.4. The Service's fee is charged at the time the corresponding Transaction is performed. The amount of the fee is reflected in the Request and confirmed by the User on one of the pages of the user interface when submitting it.

9. Form of the Agreement

This Agreement on the rules for using the Service is recognized by the Service and the User as having equal legal force to a written contract. 9.1. The Agreement is deemed concluded on the terms of a public offer, accepted by the User at the moment of submitting their Request. 9.2. Information about the parameters and terms of the Request displayed by the Service is recognized as a public offer. 9.3. Acceptance of the public offer is deemed to be the User's completion of actions to finalize the formation of a Request, confirming their intention to use the Service's services on the terms set out in this Agreement, the AML Policy, and in the Request itself. 9.4. The date and time of acceptance, as well as the parameters of the terms of the Request, are automatically recorded by the Service at the moment its formation is completed. 9.5. The Agreement takes effect from the moment the User completes the formation of the Request. Before paying for the transaction under the Request, the User has the right to refuse to complete it.

10. Claims and Disputes

Claims under this Agreement are accepted by the Contractor in the form of an electronic letter setting out the substance of the claim; the letter is sent to the Contractor's details specified on the website. 10.1. The Service has the right to unilaterally amend the Agreement by publishing the amendments on the Site. Amendments take effect from the moment of publication, unless a different effective date is specified separately. 10.2. If suspicious actions accompanying the User's submission of a Request are identified, the Service has the right to suspend the performance of such transactions until the circumstances are clarified. 10.3. If the original currency was transferred without submitting a Request through the website's user interface, the Service has the right to refuse to perform an exchange, purchase, or sale transaction; the funds may be returned less a commission. 10.4. The Service has the right to send the User information about the progress of the exchange to the email address they specified, as this constitutes part of the process of successful completion of the transaction. 10.5. All disputes and disagreements arising from this Agreement shall be resolved through negotiations on the basis of a written statement from the User. The Service must, within 10 (ten) days, either satisfy the stated demands or provide a reasoned refusal. If the dispute is not resolved within 60 days, either party has the right to apply to the court at the User's place of residence.

11. Procedure for Submitting and Executing Requests

11.1. To use the Service's services, the User must complete the electronic Request form on the website first-btc.io, indicating all necessary data, including payment details, the selected exchange direction, and the volume of Digital Assets. 11.2. Before creating a Request, the User confirms that they are familiar with the exchange rate, commission, limits, execution timeframes, and other parameters of the transaction displayed on the website. 11.3. A Request is deemed accepted by the Service for processing after it has been correctly completed by the User and payment has been made, after which the system automatically assigns it the status "Paid by client" or a similar status confirming the fact of payment in the Service's interface. 11.4. The User must carry out the transfer of funds or digital assets strictly in accordance with the details provided by the Service and specified in the Request. 11.5. The Service begins execution of the Request after the funds have actually been received at the specified details and the transaction has been confirmed in the relevant payment system or blockchain network. 11.6. The Service is not liable for delays caused, among other things, by the following circumstances:
congestion or slow operation of the blockchain network;
delays by payment systems or banks;
errors made by the User in specifying details;
technical failures on the part of third parties. 11.7. If errors, suspicious activity, data discrepancies, or violations of the terms of this Offer are detected, the Service has the right to suspend the execution of the Request until the circumstances are clarified and (or) request additional information from the User, supporting documents, or completion of a verification procedure necessary for the execution of the Request. 11.8. A Request is deemed executed from the moment the Digital Assets or funds are sent to the details specified by the User; the Service is not liable for further actions with the funds after they have been sent. 11.9. The User bears full responsibility for the correctness of the details and data they provide, necessary for the execution of the Request. In the event of an error, the return or restoration of funds is not guaranteed.

12. Conducting Exchange Transactions

12.1. The use of the Service's services for conducting illegal transfers and fraudulent activities is strictly prohibited. By entering into this Agreement, the User undertakes to comply with this requirement and, in the event of committing fraud, to bear the criminal liability established by applicable law. 12.2. If automatic execution of the Request proves impossible due to circumstances beyond the Service's control — such as lack of connection, insufficient funds, or erroneous data specified by the User — the funds are credited to the account within the following 24 working hours or returned to the User's details less commission expenses. 12.3. For the purposes of combating the legalization of proceeds obtained by criminal means and the financing of terrorism, the Service conducts AML checks on all transactions received from clients. If a transaction under a Request is identified as high-risk, the Service has the right to temporarily suspend its processing in order to carry out an AML check in accordance with FATF standards. The review period for such requests may reach up to 72 working hours, and in certain cases — exceed this period. 12.4. Upon first request, the Service is obliged to transmit information on the transfer of Digital Assets to law enforcement agencies, the administration of settlement systems, as well as to persons who have suffered from unlawful actions, the fact of which has been established by judicial authorities. 12.5. The User undertakes not to interfere with the operation of the Service, not to cause damage to its software and hardware, and to provide accurate information necessary for the Service to comply with all the terms of this Agreement.

13. Risk Warning

13.1. The User acknowledges and assumes all risks associated with the exchange of Digital Assets, including possible delays, exchange rate fluctuations, commissions, and the irreversibility of transactions. 13.2. The Service is not liable for losses arising from incorrect indication of details, changes in the exchange rate, or failures in the operation of payment systems. 13.3. All transactions performed through the Service are final and not subject to cancellation, except in cases directly provided for by this Agreement. 13.4. The User undertakes to verify the correctness of the data entered when submitting a Request and not to use the Service for purposes that violate the law.

14. Taxation

14.1. The Service does not act as the User's tax agent and does not notify them regarding tax expenses. The User undertakes to independently pay all taxes provided for by the tax laws of the jurisdiction of their residence. 14.2. If government authorities require the Service to pay the User's taxes or to settle a debt arising from the User's refusal to pay taxes, the User agrees to compensate the Service for all such payments.

15. Force Majeure

15.1. The Service is released from liability for partial or complete non-performance of obligations caused by circumstances of force majeure, including:
interruptions in the operation of blockchain networks;
mass DDoS attacks;
power supply failures, natural disasters, military actions;
regulatory prohibitions and intervention by government authorities.

16. Refusal of Obligations

16.1. The Service has the right to refuse to enter into this Agreement regarding the execution of a Request without explanation of the reasons. This provision applies to any User.

17. Refusal to Credit or Refund Funds

17.1. The Service is not liable for a refusal to credit funds or refund them in the following cases:
errors in details that prevent the crediting of funds;
verification of the transfer by the recipient's bank;
delays in payments by third parties (financial or other institutions);
blocking of the User's account at the request of financial monitoring or another government or law enforcement institution;
restriction or freezing of funds in accordance with the rules of a banking or other financial institution;
refusal to credit or refund funds at the User's initiative;
other regulatory or technical reasons beyond the Service's control.

18. Suspension of Service in the Presence of Debt

18.1. Upon receiving confirmed information about the User's debt to affiliated or partner services, the Service has the right to suspend processing of the User's requests, including payouts. The User agrees that such information may come from reliable third parties. If a debt is identified, the Service has the right to:
temporarily suspend the Request;
notify the User of the existence of the debt;
refer them to the relevant service to resolve the matter;
transfer the information necessary for identification strictly within the framework of the law and solely for the purpose of resolving the matter. The User confirms their consent to such processing of data and undertakes to resolve financial disputes independently.

19. Storage and Processing of Personal Data

19.1. The Service accepts from the User the personal data necessary for the provision of services and undertakes to store it in encrypted form, not disclosing it to third parties, except in cases provided for in clause 12.4 of this Agreement or by law. 19.2. The Service has the right to collect additional information about the User to the extent necessary to provide services and ensure the security of transactions. All data collected is kept confidential and is not transferred to third parties, except in cases provided for by law. 19.3. The Service has the right to transfer personal data and information about completed transactions:
at the official written request of an exchange, an electronic settlement system, or a court;
to law enforcement agencies when investigating fraud or other violations;
to the User themselves, to whom the data belongs. 19.4. Data about the User and information about the transactions they have performed are stored in the Service's database for 3 (three) months from the moment the User's last Request is executed. The Service reserves the right to extend the data storage period in order to comply with legal requirements or internal security policies. 19.5. The User has the right to:
receive information about their personal data stored in the Service;
demand correction or updating of the data;
if necessary — request the deletion of data to the extent permitted by law and AML/KYC requirements.